baj9's Privacy Policy

1 Introduction & Scope

baj9 is a trusted online gaming platform that provides cricket betting, live casino, and slots services for users in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.

This Privacy Policy ("Policy") describes how baj9 collects your personal information, the reasons and ways that information is used, and the steps we take to protect your data. By using our website baj9.lat, you agree to the terms of this Policy.

This Policy applies to all services, products, and websites of baj9. If you do not agree with any terms of this Policy, please refrain from using our platform.

2 What Information We Collect

baj9 collects various types of information to provide and improve its services. The categories are described in detail below:

2.1 Identity Information

The information you provide at the time of account registration includes:

• Full name
• Date of birth (for age verification — for those aged 21 or above only)
• National ID number or passport details (for identity verification)
• Contact address

2.2 Contact Information

• Email address
• Mobile number

2.3 Financial Information

To complete deposit and withdrawal processes, we collect the following information:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history

2.4 Technical Information

When you use our platform, information collected automatically includes:

• IP address and device identity
• Browser type and version
• Operating system information
• Page visit and click history (log data)
• Information obtained from cookies and similar tracking technologies

3 Purpose of Data Collection

baj9 collects and uses your information for the following legitimate purposes:

3.1 Account Management

We use your personal information to create, verify, and maintain your account, to verify identity, and to confirm age requirements.

3.2 Service Delivery and Improvement

To provide you with betting, gaming, and payment services, and to analyse your usage patterns for improving service quality and developing new features.

3.3 Financial Transaction Processing

Financial information is used to securely process all financial transactions, including deposits (minimum ৳200) and withdrawals (minimum ৳500).

3.4 Customer Support

To communicate with you, to resolve your complaints or issues, and to provide 24/7 live chat support services.

3.5 Security and Fraud Prevention

To conduct protective analysis to prevent unauthorised access, fraudulent activity, and misuse of the platform.

3.6 Fulfilling Legal Obligations

To comply with applicable laws and regulations, and to respond to lawful requests from relevant authorities.

4 Information Sharing and Disclosure

baj9 does not sell your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

4.1 Service Partners

Only the necessary information is shared with selected third-party service providers for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), technical infrastructure, and customer support. All such partners are required to comply with our privacy standards.

4.2 Legal Requirements

Information may be provided in response to a valid legal order or a request from a government authority. Even in such cases, we provide only the minimum information necessary.

4.3 Business Transfers

In the event of any merger, acquisition, or transfer of business assets, your information may be transferred. Should such an event occur, we will notify you in advance.

5 Data Security Measures

To ensure the security of your information, baj9 adopts industry-standard technical and organisational measures:

5.1 Technical Security

• SSL/TLS Encryption: All data transmissions are protected through SSL encryption.
• Encrypted Storage: Stored sensitive information is protected with strong encryption algorithms.
• Firewall and Anti-DDoS: Our servers are protected with strong security layers.
• Two-Factor Authentication: Two-factor verification is available for additional account security.
• Regular Security Audits: Regular reviews are conducted to identify vulnerabilities.

5.2 Organisational Security

• Staff training on privacy policies
• Strict access controls — only authorised staff can access user data
• Rapid response plan for data breaches

Please bear in mind, however, that transmitting information over the internet is not completely secure. Even though we take every reasonable protective measure, guaranteeing 100% security is not possible. Keeping your account password confidential and logging out when you are done is also your responsibility.

6 Cookies & Tracking Technologies

baj9 uses cookies and similar technologies to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions and ensuring security.
• Functionality Cookies: Help remember your preferences (such as language settings).
• Analytics Cookies: Collect anonymous statistics about the use of our platform, which helps in improving the service.

6.2 Cookie Control

You can block or delete non-essential cookies by changing your browser settings. However, disabling certain cookies may mean that some features of the platform do not work correctly.

7 Data Retention Period

baj9 retains your personal information only for as long as necessary:

• Active Account: Information is retained while your account is active and service delivery is ongoing.
• Closed Account: Even after an account is closed, certain information may be retained for a set period to fulfil legal obligations.
• Financial Records: Transaction information is retained in accordance with financial regulatory requirements.

Once the retention requirement ends, we securely delete or anonymise the data.

8 Your Rights

You have the following rights over your personal information:

8.1 Right of Access

You may request to know what information we hold about you.

8.2 Right of Rectification

If there is incorrect or incomplete information in your account, you may request that it be corrected.

8.3 Right of Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes (such as marketing).

8.5 Right to Data Portability

You may request a copy of the information you have provided in a structured, commonly readable format.

9 Protection of Minors

baj9 is a platform for those aged 21 or above only. We do not knowingly collect information from minors or allow them to operate accounts.

Age verification is mandatory at the time of account registration. If we become aware that a user is under 21, we will immediately close their account and delete all information related to them.

If you believe a minor is using our platform, please let us know at [email protected].

10 Policy Changes

baj9 may update this Privacy Policy from time to time. For any changes:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to your registered email address.
• Continuing to use the platform after changes means you are giving consent to the new policy.

We encourage you to review the latest version of this page at all times.

11 Third-Party Links

Our platform may contain links to third-party websites. baj9 is not responsible for the privacy practices of these external sites. We advise you to review the privacy policies of those sites.

12 International Data Transfers

Your information may be transferred to and processed on servers located internationally. Wherever the information is processed, we maintain the same standard of protection described in this Privacy Policy and ensure appropriate safeguards are in place.