baj9 Terms & Conditions

These terms and conditions ("Terms") apply to the use of the baj9 platform and all its services. baj9 is an online gaming platform that offers cricket betting, live casino, slot games, and many other entertainment services for users in Bangladesh.

When you access, register on, or use any service of baj9, you are automatically considered to have fully accepted these Terms. If you disagree with any part of these Terms, please refrain from using the platform.

In these Terms, "we", "us", or "platform" refers to baj9 and its operating entity. "User", "you", or "member" refers to any person registered on the platform.

All services of baj9 operate according to Bangladesh Standard Time (BST, UTC+6). The time limits for all transactions, betting windows, and promotional offers are calculated in BST.

To open an account and use services on baj9, the following eligibility requirements must be met:

• You must be at least 21 years old. This platform is only for those aged 21 or above.
• You must be an independent, capable individual who is able to make your own decisions.
• All information you provide must be truthful, accurate, and complete.
• Each person may operate only one account. Opening multiple accounts is strictly prohibited.
• You must operate the account in your own name and for your own benefit.

baj9 may request proof of age verification at any time. Age may be verified through a National ID Card (NID) or passport. Failure to pass age verification may result in the account being temporarily or permanently closed and deposited funds being held.

When opening an account on baj9, you must provide accurate and complete personal information. We reserve the right to cancel any account if false information is provided during registration.

Account Security Responsibilities

• Keep your username and password completely confidential — never share them with anyone.
• Report any unauthorized access or suspicious activity to the baj9 support team immediately.
• Always log out after accessing your account from a public or shared device.
• Change your password regularly and use a strong password.

You are fully responsible for all activity that takes place on your account. baj9 will not be liable for any loss caused by third-party access, unless it is proven to have been caused by our own fault.

Identity Verification (KYC)

baj9 reserves the right to verify the identity of any user when needed. As part of the KYC (Know Your Customer) process, you may be asked to submit a government-issued ID, proof of address, and documents required to verify your payment method. Withdrawals may be temporarily suspended until KYC is completed.

Deposit

The following payment methods are accepted for depositing funds on baj9: bKash, Nagad, Rocket, Upay, and bank transfers (e.g., Dutch-Bangla Bank, BRAC Bank, Islami Bank).

• The minimum deposit amount is ৳200 for each method.
• Only use payment methods registered in your own name — deposits from third-party accounts are strictly prohibited.
• Deposits are generally processed instantly. If there is any delay, please contact support.
• baj9 reserves the right to verify any transaction and block suspicious transactions.

Withdrawal

The following conditions apply to withdrawals:

• The minimum withdrawal amount is ৳500.
• Withdrawals are generally processed within 5 to 30 minutes.
• Withdrawals can only be made to your verified payment method and must be consistent with the deposit method used.
• Applicable wagering requirements on bonus funds must be met before withdrawal.
• If KYC verification is not completed, the withdrawal process may be delayed.

If fraud, money laundering, or any other illegal activity is suspected, baj9 reserves the right to suspend any withdrawal and notify the relevant authorities.

baj9 offers various bonuses and promotional offers. Each bonus has its own terms and conditions that must be read before accepting.

Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: if you deposit ৳1,000, you will receive a ৳1,000 bonus and your total balance will be ৳2,000. A 15x wagering requirement applies to this bonus amount before withdrawal.

Wagering Requirements

• Wagering is calculated only on the bonus amount, not on the original deposit.
• Example: ৳1,000 bonus × 15 = ৳15,000 must be wagered before withdrawing bonus winnings.
• The wagering contribution rate may vary for certain games — please see the relevant bonus terms and conditions.
• If you attempt to withdraw a bonus without meeting the wagering requirements, the bonus may be cancelled.

VIP Program

baj9's VIP program has three tiers: Bronze, Silver, and Gold. The Bronze tier offers up to 0.3% weekly cashback, the Silver tier offers up to 0.5%, and the Gold tier offers up to 0.8%. Moving to a higher tier depends on your activity and engagement.

baj9 reserves the right to change or cancel any bonus or promotion without prior notice. If bonus abuse is suspected, the account may be temporarily suspended.

The following activities are strictly prohibited on the baj9 platform:

• Operating multiple accounts or using someone else's account.
• Money laundering or conducting transactions using illegal funds.
• Systematically betting with the intention of abusing bonuses (Bonus Abuse).
• Playing games using software, bots, scripts, or any other automated system.
• Intentionally exploiting any technical flaw or bug in the platform.
• Attempting to influence outcomes by coordinating with other users.
• Using false or forged identity documents.
• Attempting unauthorized access to the platform's systems or conducting cyberattacks.

Violating these prohibitions may result in immediate account closure, forfeiture of all balances, and legal action if necessary.

baj9 provides services as an entertainment platform. Our liability is limited in the following cases:

• Loss caused by internet disconnection, power outages, or device issues.
• Any errors caused by the software of third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe).
• Cancellation of a game session or bet due to unexpected technical issues.
• Account information leaks or losses caused by the user's own negligence.
• Any unexpected situation beyond our control (Force Majeure).

baj9 is committed to maintaining a safe, fair, and transparent environment at all times. We ensure maximum protection for users by following SSL encryption and fair play principles.

Closure at the User's Request

You may request to close your account at any time. In this case, any eligible balance in your account will be returned to your verified payment method, however any bonus that has not met all wagering requirements will be cancelled.

Closure at the Platform's Initiative

baj9 may temporarily or permanently close any account for the following reasons:

• Violation of any clause of these Terms.
• Providing false or incomplete information.
• If evidence of fraud or bonus abuse is found.
• Failure to pass KYC verification or failure to submit verification documents.
• Creating a threat to the security or integrity of the platform.

The balance of an account closed due to a breach of terms may be held and a decision will be made after investigation.

baj9 treats the protection of your personal information as a top priority. How we collect, use, and store your information is described in detail in our Privacy Policy.

• Your personal information will never be sold to third parties.
• Information may be shared with authorities if required to meet legal obligations.
• All data is secured with SSL encryption.
• You may request access to, correction of, or deletion of your information at any time.

For more details, please visit our Privacy Policy page.

baj9 believes that online gaming should be an entertainment activity. We value the mental health and financial wellbeing of every user.

We provide the following tools for responsible gaming:

• Deposit Limits: You can set daily, weekly, or monthly deposit limits on your account.
• Self-Pause: You can temporarily pause your account when needed.
• Self-Exclusion: You can request a long-term or permanent self-exclusion.
• Reality Check: You will be notified at regular intervals about how much time you have spent.

If you feel that gaming is having a negative impact on your daily life or financial situation, please contact our support team for help. For more details, visit our Responsible Gaming page.

This platform is only for those aged 21 or above.

If you have any dispute or complaint, please first contact the baj9 support team directly. We provide assistance 24/7 via live chat and email in both Bengali and English.

Complaint Submission Process

• Get instant help via live chat or send a detailed email to [email protected].
• Include your account information, the date of the incident, and a description in your complaint.
• Our team will review the complaint and contact you with a resolution.

baj9's decision in resolving any dispute will be considered final, however the user retains the right to pursue any relevant legal course of action.

baj9 reserves the right to modify these terms and conditions, in part or in full, at any time. The updated version will be published on this page after any changes are made.

Continuing to use the platform after the updated terms and conditions are published will be considered as your acceptance of the new terms. For your own benefit, it is recommended that you check this page regularly.

No change will apply to the pre-agreed conditions of your existing bets or ongoing bonus processes — those will be completed under the previous terms.